Yes! We’ve been remote since the beginning.

Remote work is critical to our success. We know that people deserve remote work to ensure they have choices in their career. Without remote work, Omni Interactions wouldn’t exist today.

Diversity—hands down! Remote workers and business owners bring diversity in skills, experience, and backgrounds to all contracts.

Omni was founded by the remote work pioneers in the customer contact industry. Our leadership team has a combined 120 years of experience in work-at-home outsourcing and consulting. We know remote work empowers a community of people who are empowered and connected in their mindsets, interests, and goals, with a sense of fellowship and support in their digital community.

A combination of communication methods—we ensure consistency in messaging and culture across email, text, video, phone calls, and meetings. We have one central group that is responsible for managing a dictionary and a full repository of all common phrases and language to use in any situation.

Yes—we complete a skills assessment, identity verification, and a background check to ensure the person we’re contracting with is the same person completing all activities from application to live call-taking.

Communication, community, and transparency. Without those three things, your relationships with remote workers will fail.

Working with the changing priorities of remote workers as the economy changes. As the economy evolves, workers prioritize new and different demands on their attention. Keeping pace with those changes greatly benefits organizations, so they can readily adapt to support their workforce.

All gig workers are required to supply their own equipment as a business owner.

Contractors are in charge of their business—they can choose to work one week and not work the next week. We do ask for a commitment two weeks in advance, so we can properly set expectations with our clients.

Given that remote work is the fundamental underpinning of Omni Interactions, it’s at the core of every business decision and process we undertake. The beauty of it being fundamental to us is that we never have to implement a remote work policy—it’s built into our core.

We schedule engagement activities each quarter that all can participate in. We make sure there are activities that resonate with the types of gig workers we partner with, as well as employees, since we are all part of the larger success of Omni.

It will be a game-changer to your organization. Do not miss out on the talent you can attract with a remote work offering. Priorities for the workforce have quickly shifted during COVID, and companies that will evolve with the workforce can capture talent like never before.

Regularly scheduled meetings, not just to accomplish goals but to brainstorm and create new ideas.

We make sure everyone coming on board understands the different time zones. We work together to identify when the majority of workers are available and host meetings and sessions accordingly.

Flexibility to take on work during my energy upticks. Being able to create my own schedule to meet both business needs and my personal goals has been a complete change in my ability to succeed in life.

Treat your remote workday just like you would an in-person workday—you have a start time and an end time—and set boundaries to ensure that you’re not allowing work to leak into your personal life.

“Sometimes the smallest step in the right direction ends up being the biggest step of your entire life.” —Naeem Callaway