Salesforce UX Expert at Technatomy

Salesforce UX Expert

LocationRemote

At Technatomy, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers success. We provide solutions to agencies and entities including Veterans Affairs, Department of Defense, Defense Logistics Agency, and National Institute of Health, and more. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business.

If this sounds like an environment where you can thrive, keep reading!

As a Salesforce UX Expert, you will play a pivotal role in defining the user experience, defining agile backlogs, and designing intuitive and user-centric Salesforce interfaces to maximize usability, efficiency, and satisfaction for our clients. This position transcends traditional business analyst roles, requiring a unique blend of technical expertise, design proficiency, and business acumen. Additionally, you will ensure that the Salesforce applications are compliant with Section 508 accessibility standards, making them accessible to users with disabilities. The ideal candidate will have a background in Information Technology, Computer Science, or Mathematics, along with 3 years of experience in UI/UX design, Agile elaboration, customer interaction and Salesforce customization.

DUTIES AND RESPONSIBILITIES:

Collaborate closely with client stakeholders across the organization to understand and define user personas, business requirements, workflows, and stakeholder objectives for various projects.

Conduct comprehensive user research and analysis to refine personas, define user needs, identify pain points, and opportunities for improvement to the current user experience.

Define and elaborate agile product backlogs for Salesforce projects, working closely with client stakeholders, users, and our technical Salesforce team.

Work closely with technical teams to define user stories that customize and configure the Salesforce platform to automate processes, while optimizing workflows and enhancing overall system usability.

Conduct accessibility audits, identify accessibility barriers, and implement remediation efforts to ensure that the Salesforce applications are compliant with Section 508 accessibility standards.

Design wireframes, prototypes, and user interfaces for the Salesforce platform, ensuring alignment with stakeholder objectives and industry best practices, including seamless and intuitive user journeys across all modules and functionalities.

Lead UI/UX design workshops and presentations for project stakeholders, effectively communicating design concepts and gaining buy-in

Conduct usability testing and gather feedback to iterate and refine design solutions, ensuring optimal user experience and satisfaction.

Actively participate in Agile ceremonies such as sprint planning, backlog grooming, and sprint reviews, contributing to the successful delivery of the project.

Provide guidance and support to development teams, ensuring successful implementation of design solutions and adherence to project timelines.

Stay updated on latest trends and developments in UI/UX design, Salesforce technology, and industry best practices, continuously enhancing skills and knowledge

KNOWLEDGE AND SKILLS REQUIRED:

At least three (3) years of experience in UX design for Salesforce implementations, preferably within the context of large-scale projects.

Proficiency in industry-standard UI/UX design tools such as Adobe XD, Sketch, or Figma.

Familiarity with Section 508 accessibility standards and guidelines.

Strong understanding of Agile methodologies and experience working in Agile environments.

Excellent communication, collaboration, and presentation skills, with the ability to effectively engage with project stakeholders.

Analytical mindset, attention to detail, and a passion for delivering exceptional user experiences in complex technical environments.

KNOWLEDGE AND SKILLS DESIRED:

Experience with Salesforce platform customization and configuration, particularly in automation projects, is preferred.

Experience working with Federal agencies is a plus.

EDUCATION:

Bachelor’s degree in Information Technology, Computer Science, or Mathematics.

CLEARANCE:

Must be able to obtain and maintain a Public Trust clearance.

WORK LOCATION:

Remote